Privacy Policy

Last updated: December 30, 2024

Introduction

Calmshlight ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website calmshlight.world or use our custom 3D printing services.

Information We Collect

Personal Information

When you use our services or contact us, we may collect personal information including but not limited to:

Name
Email address
Phone number
Shipping address
Payment information
Project specifications and design requirements for your custom figurines
Communication records and correspondence with our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses
Device identifiers

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your custom figurine orders
To communicate with you about your projects, including design approvals and order updates
To provide customer support and respond to your inquiries
To improve our services and website functionality
To send promotional communications about new services or special offers (with your consent)
To process payments and prevent fraudulent transactions
To comply with legal obligations and enforce our terms of service

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Contractual necessity: Processing necessary to fulfill our contract with you (order processing, delivery)
Legitimate interests: Processing for our legitimate business interests (website improvement, fraud prevention, customer service)
Consent: Processing based on your explicit consent (marketing communications, non-essential cookies)
Legal obligation: Processing required by applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist in operating our business (payment processors, shipping companies, hosting providers)
Legal authorities when required by law or to protect our rights and safety
Business partners with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission
Secure storage systems with access controls
Regular security assessments and updates
Employee training on data protection

However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights and Options

You have the following rights regarding your personal information:

Right of access: Request access to the personal information we hold about you
Right to rectification: Request correction of inaccurate or incomplete information
Right to erasure: Request deletion of your personal information under certain circumstances
Right to restrict processing: Request limitation of how we process your data
Right to data portability: Receive your data in a structured, commonly used format
Right to object: Object to processing of your personal information for marketing purposes
Right to withdraw consent: Withdraw consent where processing is based on consent
Right to opt-out: Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information provided in the Contact Information section.

International Data Transfer

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer personal data from the EEA to other countries, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by the European Commission
Adequacy decisions by the European Commission
Other legally recognized transfer mechanisms

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods include:

Order information: Retained for 7 years for accounting and legal compliance purposes
Customer communications: Retained for 3 years after the last interaction
Marketing consent: Retained until you withdraw consent or opt-out
Website analytics: Retained for 26 months in accordance with standard practices
Legal requirements: Retained as required by applicable laws and regulations

After the retention period expires, we securely delete or anonymize your personal information.

Third-Party Services

Our website uses third-party services that may collect and process your information:

Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns to measure effectiveness
Google Ads Remarketing: Enables us to show relevant ads to visitors who have previously visited our website
Google Analytics: Collects and analyzes website usage data to help us improve our services
Google Maps API: Provides map and location services, which may collect location data

These third-party services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies:

Google Privacy Policy: https://policies.google.com/privacy
Google Analytics Terms: https://www.google.com/analytics/terms/

Use of Cookies

Our website uses cookies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide relevant advertising
Improve website functionality

You can control cookie settings through your browser preferences. For detailed information about the types of cookies we use and how to manage them, please see our Cookies Policy.

Children's Privacy

Our services are not directed to children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children under these ages. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by an updated date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes to this Privacy Policy, we will notify you by email (if you have provided your email address) or by posting a prominent notice on our website.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Calmshlight
121 W Springs Rd, Columbia, SC 29223, United States
Phone: +18036024134
Email: contactY3mxs9K1m